25CM Double Size Mattress, Hybrid Mattress in a box Gel Memory Foam, Pocket Springs, Medium Firm & Silent Sleep & Reinforced Edge & Pressure - Motion Isolation 135x190x25 cm
Returns & Refunds Policy
We want you to feel completely assured when furnishing your home with B&C Furniture. If a piece does not suit your interior layout, our 30-day return policy is simple, transparent, and completely free of charge.
1. 30-Day Return Window
You have 30 calendar days from the date your furniture parcel is confirmed delivered by the carrier to initiate a return.
2. Eligible Return Condition
- Items must be in brand-new, completely unused condition.
- Flat-pack furniture must remain unassembled and uninstalled.
- Goods must be securely repacked in their original factory protective cartons, complete with all hardware packs, fittings, protective foam, and assembly manuals.
3. How to Use Your Prepaid Return Label (Step-by-Step Mail Return)
To eliminate return hassles, a pre-printed, prepaid return shipping label is already enclosed inside your delivery parcel. There are no fees for return carriage or restocking.
- Repack the Item: Place the brand-new, unused item back into its original packaging with all protective padding and parts.
- Affix the Prepaid Label: Seal the carton firmly with packing tape. Peel and adhere the included prepaid return shipping label clearly onto the flat exterior of the box, ensuring it completely covers or replaces the original delivery label.
- Drop Off at Carrier Station: Take your package to the nearest post office or designated courier parcel drop-off point stated on the label. Always request a receipt or proof of postage for your records.
- Return Postage Cost: £0.00 (Completely Free).
- Restocking Fees: Zero / No Cost (£0.00).
- Return Route: By mail only.
4. Damaged, Defective or Incorrect Items Received
We take quality control seriously, but unexpected transit mishaps can occur. If your item arrives damaged, defective, or if an incorrect model was sent:
- Notification Period: Please inspect your parcel upon delivery and notify our customer team within 48 hours of receipt (or at the latest within 7 days of delivery).
- What to Provide: Email us at support@bcfurniturewigan.co.uk with your Order Number, a brief description of the issue, and clear photographs showing the transit damage, defect, or wrong product label.
- Resolution Guarantee: We will inspect the case promptly. At no additional expense to you, we will immediately arrange a free replacement part, a full replacement order, or issue a 100% full refund including all costs incurred. You will never be charged return postage for transit-damaged or incorrectly supplied items.
5. Refund Inspection & Settlement
- Depot Inspection: Once your return arrives at our Wigan depot, our staff will inspect the item within 3 business days.
- Payment Reversal: Upon approval, your refund will be automatically transferred back to your original payment card (Visa or Mastercard).
- Settlement Currency: Processed in British Pounds (GBP / £). Depending on your bank or card issuer, please allow standard banking clearing time for funds to reflect in your statement.
Delivery & Shipping Policy
At B&C Furniture, we take the safe delivery of domestic furniture seriously. We work with accredited UK carriers to ensure your items arrive promptly and in excellent condition across the country.
1. Delivery Charges & Nationwide Coverage
- Delivery Charge: 100% Free Tracked Delivery on all orders. There are zero shipping charges, no minimum order thresholds, and no handling surcharges applied at checkout.
- Coverage Area: We deliver to all destinations across the United Kingdom (including England, Scotland, Wales, Northern Ireland, and UK offshore regions).
2. Order Processing, Cut-Off & Transit Schedules
- Daily Order Cut-Off Time: 2:00 PM (GMT / London Time; BST during daylight saving hours). Orders submitted after 2:00 PM will be processed starting the next business day.
- Handling & Preparation Time: 1 to 2 business days (Monday through Friday). All pieces are inspected, securely packed in heavy-duty protective cartons, and transferred to our delivery network.
- Courier Transit Time: 3 to 7 business days (Monday through Friday) for all UK destinations.
- Total Estimated Delivery Time: 4 to 9 business days.
3. Weekend & UK Bank Holiday Clause
Please note that Saturdays, Sundays, and UK Public Holidays (Bank Holidays) are not classified as operational business days. Orders placed during weekends or UK Bank Holidays will begin dispatch preparation on the next working business day. Dispatch and courier delivery timeframes will roll over accordingly during national holiday periods.
4. Consignment Tracking
Once your furniture has been safely packed and handed to our assigned courier, an automatic dispatch confirmation email containing your direct parcel tracking link will be sent to the email address provided at checkout, allowing you to follow your delivery every step of the way.
Frequently Asked Questions
How much does UK furniture shipping cost?
Every piece on our store includes completely free UK delivery. The price visible on our product page is the final total you pay at checkout.
When should I expect my consignment to arrive?
Orders finalized prior to 2:00 PM are prepared in 1–2 business days and spend 3–7 business days in courier transit. You can expect delivery between 4 and 9 business days (Monday through Friday).
What should I do if an item does not fit my room?
We provide a 30-day return window. Each parcel arrives containing a prepaid return shipping slip. As long as your furniture has not been assembled and remains brand-new within its original packaging, you can return it via mail at no cost.
Will I have to pay any return handling or restocking penalties?
No. We do not deduct restocking costs or carriage fees. The return label is provided free of charge inside your packaging.
How quickly do you refund returned items?
Following parcel reception and quality sign-off at our Wigan warehouse, funds are issued within 3 working days back to your Visa or Mastercard account.
What cards are supported during checkout?
We exclusively accept Visa and Mastercard (credit and debit). Alternative tender methods such as American Express, PayPal, bank transfers, or cash alternatives are not supported.